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Before You Book

Read Before Booking Your Russian River Vacation Home

 

Good Neighbor Policy | Stay Requirements | Booking Process | Rates, Fees & Payments | Cancellation Policy | Check-In/Check-Out | Amenities | Hot Tub/Pool Rules | Dog Policy | River, Docks, Boats & Creek | Lost & Found

 

Live Like a Local...Be a Good Neighbor*

-Maximum overnight occupancy for each home (noted in house description) must not be exceeded and includes all adults and kids age three and older.

-All guests must be listed in the reservation, regardless of age or length of stay, so please notify us of any additions or changes.

-Parties, events, and loud gatherings of any kind are never allowed. 

-Quiet hours are 10pm-7am; please bring outdoor activities inside after 10pm.  Outdoor amplified sound is not allowed at any time.

-If applicable, any outdoor firepit must be extinguished when not in use and after 10pm.  State and local fire bans must be observed (Spare the Air wood burning ban alerts)

-Maximum number of cars (noted in house description) must not be exceeded.   Please follow parking instructions (noted in check-in email).

-Nuisance barking and unsecured dogs are prohibited.  All dogs must be listed in the reservation.

-Temporary structures (including tents) and RV’s are prohibited.

*These rules are based on Sonoma County's Vacation Rental Ordinance and may be amended from time to time so please check back here before your stay for the latest.

Stay Requirements

Year round minimum: 2 nights all homes*
EXCEPT these dates:

Summer mid-June through August:
- 7 nights riverfront/pool (7-for-6 discount) with CHECK-IN DAYS.  
- 4 nights off-river.

President's Day, Memorial Day, Labor Day-Sept 30, Christmas: 3 nights.

Thanksgiving & New Year's: 4 nights.

Shorter bookings may be available last minute.

We never do one night bookings.

Laguna Country House*
Year round minimum: 3 nights
EXCEPT Summer, Thanksgiving and New Year's: 4 nights

Maximum Stay: 30 nights 

Bookings 2+ weeks: Check-in at office / photo ID required.

Booking Process

-We must have your signed booking agreement and full payment before check-in.

-When reserving online, you will receive a confirmation email

-Your booking agreement will follow via DocuSign within 48 hours.

-Please sign your booking agreement within 24 hours or your booking may be cancelled.  

-Look for your check-in email within 24 hours of payment in full.

-Download our mobile app for automatically updated reservation information and sharing with others in your group.  

-For security reasons, we can only send reservation information to the person listed on the booking agreement, so use our mobile app to share reservation information.

Rates, Fees & Payment

-We accept Visa, MasterCard, Discover and American Express. A credit card is require to secure your booking.  We do not accept checks or cash.

-The guest who signs our booking agreement takes financial responsibility for the booking, so the signer must be present for the majority of the booking, and the credit card used to pay for the booking must belong to the signer.  You must be 21 to book with us.

-We will charge your credit card for the full amount within 48 hours of receiving your signed booking agreement. Only for bookings more than six months distant, you may pay in two installments (#1 half the total due upon booking; #2 other half due 30 days before arrival). If you opt to purchase trip protection, the premium will be added to the first payment. This request must be made before we send your booking agreement.

-In addition to rental rate, the following fees will apply:

  • Required 12% Transient Occupancy Tax plus 2% Business Improvement Area (BIA) Assessment
  • Required Non-Refundable Damage Waiver covering accidental damage to the rental property and its furnishings:  $50 Damage Waiver covers up to $1000 of accidental damage; $75 Damage Waiver covers up to $2000 of accidental damage. 
  • Required Cleaning Fee: A full professional cleaning is necessary after each booking, so the house should be clean when you arrive. The fee covers a thorough general cleaning and laundering of one set of sheets per bed and one set of bath towels per person.  Due to time constraints, the fee does not cover laundering spa towels/robes, washing dishes, cleaning up dog waste or excessive dog hair, hauling excess trash, and other extra cleaning.

-We strongly recommend trip protection. To select, opt in when you book online or with an agent.

Cancellation, Early Departure and Changing Homes

-We strongly recommend trip protection, which can be purchased through us.

-We refund for cancellation/early departure only to the extent we can re-book the property. We only refund paid nights; free nights are not refunded.

-The fee for cancellation and changing homes is $75 each instance.

-We reserve the right to move you to a comparable property if the property subject to the booking agreement becomes unavailable.  If you opt for a more expensive replacement house, you will pay the difference.

Check-In and Check-Out

• Check-in time is 3pm, no exceptions, no early check-ins.

• Check-out is 11am. There are no late check-outs May-Sept.

• We may approve a late check-out (1pm for $50) Oct-Apr, subject to availability at time of departure.  Call the last business day before departure, during business hours.

Standard Amenities We Provide

Any amenity not on this list is subject to change without notice. We try to keep everything up to date, but if that additional amenity is very important to you, please ask about it.

-Stove, refrigerator, blender, microwave, coffee-maker, toaster, complete cookware, dishes, glassware, and flatware

-An initial supply of toilet paper (two rolls and a spare per bathroom) and one roll of paper towels

-Dishwashing, dishwasher, laundry, and liquid hand soap

-Trash bags, dish towel (sponges not included)

-Washer, dryer, iron, ironing board

-Gas or charcoal barbecue.  Propane is provided; charcoal, lighter fluid, etc. is not.

-Cable/satellite television, DVD, WIFI

-Hard-wired telephone with unlimited domestic long distance (no international calls).  We cannot guarantee cell service at any location.

-Music player of some type (stereo, boombox, iPod dock, wireless speaker, TV music channels)

-One set of bed linens per bed/advertised sleeper. Beds will be made up with fresh linens.

-One set of bath towels per person (a set is one bath towel, one hand towel and one wash cloth).

Amenities We Don’t Provide  

There is a 24-hour Safeway store in Guerneville where additional supplies and groceries can be purchased.

• Briquettes, starters, lighter fluid for Charcoal BBQ

• Firewood and/or kindling or starters (unless noted in house amenities)

• Kitchen sponges

• Beach or hot tub towels or robes

• Bars of soap or shampoo

Hot Tub Rules

USE HOT TUB AT YOUR OWN RISK.

-Shower before getting in (especially after being in the River) and do not overuse the hot tub (too many people in the hot tub for too long).  

-Keep your head above water.  

-Children must be supervised at all times on the property, especially around hot tub.  

-No children six years old or younger are allowed in hot tub.  

-No dogs in hot tub.  

-Avoid hot tub if you are pregnant, have a heart condition, or are intoxicated.  

-No glass in or around hot tub.  

-Leave the floater alone.  

-Replace cover after use.  

-Keep tub filled to one inch above highest jet.  Keep temperature set between 100 and 104 degrees.  

-Don’t use if the water appears dirty, cloudy, or otherwise unsanitary.  

Swimming Pool Rules

USE SWIMMING POOL AT YOUR OWN RISK.

-Pools are closed for use Oct through April (discounted rate applies)

-Shower before entering pool.  

-No running around or diving into pool.  

-Children must be supervised at all times on the property, especially around the pool.  

-No dogs in pool.

-No glass in or around pool.  

-Avoid using pool if intoxicated, pregnant, or have a heart condition.

Dog Rules

-Notify us in writing of the number, breed, age and weight of all dogs that will be occupying the property, observing the limits on size and/or weight for a particular home. Cats are not allowed. Other pets may be allowed with our express permission only.

-Keep furniture and house linens clean and free of dog hair; bring and use your own dog blanket (do not use house linens/blankets for dogs).

-Clean up after your dogs, on the property and in the neighborhood.

-Dogs must have flea and tick protection.

-Dogs must be secured on the property at all times.  Dogs left alone must be crated inside the house.

-Obey local leash laws.  Don’t let dogs wander onto neighboring properties.

-No dogs in pools & hot tubs.

-County Ordinance prohibits excessive barking in vacation rentals.

-Damage done by dogs is not covered by Damage Waiver.

River, Docks, Boats & Creeks

• Roughly May 1-October 31, the River is gentle, with very little white water, and warm enough to swim. Water levels can vary greatly, especially in June and September.

• Roughly Nov 1-Apr 30, the River is very swift, deep, and muddy, not safe for swimming or boating. Depending on rainfall, beaches are more or less under water.

Rivers are dynamic, changing over season and year to year.  Russian River levels depend upon a complex integration of upstream dams at Lake Mendocino and Lake Sonoma, summer dams at Healdsburg and Guerneville, tidal influences, County water flow decisions and drought conditions.  

• River water is generally clean and safe to swim in, tested frequently by the County. However, if River-based water activities are in your plans, please use caution and review the Sonoma County Health Department's most recent recommendations for safe river use:  http://sonomacounty.ca.gov/Health-Services/.  

• We cannot guarantee water conditions, or river levels, river access or frontage conditions at any time of year in any location.  Photos of the River and creeks on our website are not necessarily representative of current conditions.

​• Private, Shared, and Neighborhood Beaches: Some homes have access to a public neighborhood beach, some to a shared “private” beach, and some to a “private” beach. A private river beach is a beach which cannot be accessed by land from any homes other than those we list, at least not without trespassing. By federal law, river beaches are open to the public up to the "high water mark" if they are accessed by water. So a group of canoeists may pull up to "your" beach and enjoy a picnic. They are completely within their rights to do so. The same applies to Austin Creek, but not to the seasonal creeks.  Beaches tend to be gravel, with some sandy areas. We recommend water shoes to protect feet. 

Docks

• Docks are generally in place mid-June through mid-September, depending on when the summer dams are installed and dismantled. The summer dams raise the water level to where docks can be used, and full water level is gained over the next week or so. We do not have control over or advance notice of this process. Each home has a custom dock system which requires the water level to be within a certain range, and each has its own timeline for accessibility.

• We cannot guarantee dates for the installation or removal of docks, and we do not refund if a dock is not in place.  There are many ways to enjoy the River!

Boats

​USE BOATS AND GEAR AT YOUR OWN RISK.

• Boating conditions are generally safe May 1-Oct 31.

• At homes with docks, boats may only be available as long as the dock is in, which varies. Other homes may offer boats when it's generally safe for boating.

• Homes with boats should have two adult and two child life vests.

• All watercraft and equipment should be returned to their original locations and secured after each usage.

Creeks

• Austin Creek is a large year-round creek that runs through Cazadero and feeds into the Russian River. In drought years, the creek may go underground in some places.

• A seasonal creek runs strong in the rainy season, with diminishing flows into early summer. Generally by mid-summer, these creeks will be dry and will remain so until the rains begin again in the fall or winter.

• We cannot guarantee creek water levels or water conditions at any location.

Lost & Found

We will try to help you get your lost items back, so call the office ASAP if you forgot something at the house. There is a fee for retrieving and shipping lost items.  We keep found items for only 30 days.