Vacation Rental Reservations/Guest Services
Russian River Getaways, Inc (www.russianrivergetaways.com) has a rare opening in our family owned and operated vacation rental management business in Guerneville, CA. This a great opportunity to become part of a stable company that has operated in Guerneville for 22 years! If you're passionate about going above and beyond and seek challenging and interesting work, there's an opportunity for you at Russian River Getaways! This is a full time year round position requiring 35 hours per week + one week of after-hours on-call every 5-6 weeks.
We are looking for a team member who learns quickly, is always willing to chip in, works well with others, is very reliable, has an upbeat approach to customer service, and thrives in a fast-paced work environment.
-Securing and processing vacation reservations and inquiries via phone calls, emails, chats, and social media messaging.
-Resolving customer service issues, on the phone and in person, in the office, in the field and on-call after hours.
-Inspecting vacation homes prior to guest arrival to proactively identify any issues that may affect the guest experience and to secure homes upon guest departure.
SPECIFIC REQUIREMENTS...We're looking for a teammate who is:
-Highly self-motivated, self-directed, self-starting, mature in the very best ways, and reliably reliable.
-Experienced in the travel industry, reservations, hospitality (ideal) or any kind of customer service (awesome!).
-A great communicator, creating fun, productive dialogue with guests & homeowners via phone, email, text and instant messaging.
-A people person who genuinely enjoys teammates and customers - and being part of a team.
-Part of the solution, demonstrating excellent problem solving and conflict resolution skills.
-Better than proficient with technology & office systems, including Microsoft Office and Google Applications.
-Flexible of schedule, willing and able to work weekdays, weekends and even some holidays as needed seasonally, along with one week-long on-call after hours shift every 5-6 weeks.
-Already connected, maintaining a smart phone and computer at home with internet.
-Local, nesting within 30 minutes of Guerneville, CA and knowing West County well.
-Dexterous, making touch typing 30 accurate words per minute look easy (will be tested).
-Hale & hardy, able to lift 50 lbs and handle a moderate to high level of physical activity (stairs/hills, squatting, bending, lifting, twisting).
-A driver with a current CA driver license
-Educated, sporting a high school diploma or equivalent.
APPLY TODAY! Email your reservations/guest services cover letter with your resume. No phone calls or drop-ins please.
Candidates without a resume and cover letter will not be considered for employment.